Sr. Service Experience Consultant
Company: Visa
Location: Miami
Posted on: May 2, 2024
|
|
Job Description:
Company DescriptionVisa is a world leader in payments and
technology, with over 259 billion payments transactions flowing
safely between consumers, merchants, financial institutions, and
government entities in more than 200 countries and territories each
year. Our mission is to connect the world through the most
innovative, convenient, reliable, and secure payments network,
enabling individuals, businesses, and economies to thrive while
driven by a common purpose - to uplift everyone, everywhere by
being the best way to pay and be paid.Make an impact with a
purpose-driven industry leader. Join us today and experience Life
at Visa.Job DescriptionThe Visa Service Experience Sr. Manager LAC
is a liaison between Client Services (CS) and Product.This role is
recognized as athought leader and authority on client services
enablement needs. This role has a voice in helping mold the
deployment process to ensure a scalable, simple enablement process
with a client lens. Often works with specialized teams as the voice
of CS,to develop and deliver the support model for Visa Inc.
issuers, acquirers, processors and Fintechs in Latin America and
the Caribbean. This person may be supporting initiatives such as
new products and services, enterprise/government mandated projects,
and Internal/external SME/Consulting support.This Sr Manager
position is an individual contributor responsible for managing
complex strategic initiatives as the key CS lead representing the
division's needs for successful enablement and launch.Essential
Functions
*8 or more years of relevant work experience with a Bachelor Degree
or at least 5 years of experience with an Advanced Degree (e.g.
Masters, MBA, JD, MD) or 2 years of work experience with a PhD
*Experience using standard MS Office tools (e.g. MS Project, Excel,
PowerPoint, Word, Visio, etc.).
*Excellent time management, organization, and planning skills are
essential.
*Excellent business communication skills (written and verbal) with
attention to detail on nuanced topics.
Preferred Qualifications
*9 or more years of relevant work experience with a Bachelor Degree
or at least 5 years of experience with an Advanced Degree (e.g.
Masters, MBA, JD, MD) or 2 years of work experience with a PhD
*Minimum of 10+ years progressively responsible experience in a
customer support or product/project management role in financial
services, payment card, software or information services is
required.
*Working knowledge of Visa Products and various aspects of VisaNet
processing to include Authorization, Clearing and Settlement.
*Strong technical aptitude with the ability to absorb technical
information and apply to business solutions.
*Experience in Java or scripting languages, REST Based Services,
Web Applications, mobile applications, API usage and design, SDKs,
and developer tools.
*Comfort with public speaking and the ability to relay information
clearly and confidently in large groups.
*Able to set priorities, influence others, and manage stakeholder
expectations.
*Demonstrated success in customer relationship management and the
ability to excel with partners.
*Self-starter with a demonstrated ability to achieve results as
part of an effective team, and ability to effectively prioritize
and multi-task under deadlines.
*Strong interpersonal skills and proven abilities in negotiating
with and influencing stakeholders at all levels.
*Comfort taking the initiative to develop new and/or adapt older
business processes, tools, and artifacts.
*Consistently exhibit Leadership Principles and have a passion for
effecting positive change.Additional InformationWork Hours: Varies
upon the needs of the department.Travel Requirements: This position
requires travel5-10% of the time.Mental/Physical Requirements: This
position will be performed in an office setting. The position will
require the incumbent to sit and stand at a desk, communicate in
person and by telephone, frequently operate standard office
equipment, such as telephones and computers.Visa is an EEO
Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability or
protected veteran status. Visa will also consider for employment
qualified applicants with criminal histories in a manner consistent
with EEOC guidelines and applicable local law.Visa will consider
for employment qualified applicants with criminal histories in a
manner consistent with applicable local law, including the
requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire
into this position is 113,100.00 to 164,050.00 USD per year, which
may include potential sales incentive payments (if applicable).
Salary may vary depending on job-related factors which may include
knowledge, skills, experience, and location. In addition, this
position may be eligible for bonus and equity.
Visa has a comprehensive benefits package for which this position
may be eligible that includes Medical, Dental, Vision, 401 (k),
FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Keywords: Visa, Country Club , Sr. Service Experience Consultant, Professions , Miami, Florida
Click
here to apply!
|