Senior Systems Analyst
Company: Moss
Location: Fort Lauderdale
Posted on: May 7, 2024
Job Description:
COMPANY OVERVIEW
Moss is a national privately held construction firm providing
innovative solutions resulting in award-winning projects. With
regional offices across the United States, Moss focuses on
construction management, solar EPC, design-build, and
public-private partnerships. The company's diverse portfolio
encompasses a wide range of sectors, including luxury high-rise
residential, landmark mixed-use developments, hospitality, K-12 and
higher education, justice, solar energy and battery storage, and
sports. Moss is ranked by Engineering News-Record as one of the
nation's top 65 general contractors, and the #1 ranked solar EPC
nationwide. Moss prides itself on a strong entrepreneurial culture
that honors safety, quality, client engagement and employee
development. Its employees consistently rank Moss as one of the
best places to work.
POSITION SCOPE AND ORGANIZATIONAL IMPACT
The Senior Systems Analyst role delivers support to end users in
the organization on how to use various types of software programs
efficiently and effectively in fulfilling business objectives. This
includes troubleshooting applications and software for all internal
customers, such as operations, development, and other business
units. The Senior Systems Support Analyst is also responsible for
assisting in the design, delivery, and improvement of in-house
software applications training programs and related courseware.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Create and deploy feedback mechanisms for end users. Analyze
results, make recommendations for support process improvement, and
implement changes.
- Evaluate documented resolutions and analyze trends for ways to
prevent repeated future problems.
- Conduct research into software application products and
services in support of development and purchasing efforts.
- Provide support for the testing of new and existing software
applications under development or consideration for purchase.
- Field incoming problem cases from end users to resolve
application and software issues within servers, databases, and
other mission-critical systems.
- Document all pertinent end user identification information,
including name, department, contact information, and nature of
problem or issue.
- Prioritize, schedule, and administer all instances where
enhancements and defect resolution are required.
- Perform hands-on fixes at the software level including
configuring systems and applications.
- Record, track, and document the problem-solving process,
including all successful and unsuccessful decisions made, and
actions taken, through to final resolution.
- Communicate application problems and issues to key
stakeholders, including management, development teams, end users,
and unit leaders.
- Test fixes and perform post-resolution follow-ups to ensure
problems have been adequately resolved.
- Maintain and enhance performance of all new and existing
software and applications across the organization.
- Identify and learn appropriate software applications used and
supported by the organization.
- Coordinate with department heads to assess departmental
application training needs and objectives.
- Post software updates, knowledge bases, and frequently asked
questions resources on company SharePoint to assist in problem
resolution.
- Provide guidance to junior members of the team.
- Manage vendor relationships to ensure that existing software
and applications are supported appropriately as per agreed-upon
SLAs.
- Manage the backlog of enhancements and improvements. Personal
Attributes
- Highly self-motivated and directed.
- Ability to absorb new ideas and concepts quickly.
- Good analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a
high-pressure environment.
- Ability to conduct research into software development and
delivery concepts, as well as technical application issues.
- Ability to present ideas in business-friendly and user-friendly
language.
- Very strong customer service orientation.
- Excellent written, oral, interpersonal, and presentational
skills.
- Experience working in a team-oriented, collaborative
environment. EDUCATION AND WORK EXPERIENCE
- Minimum Bachelor's degree in computer science, information
systems, or related field
- Hands-on knowledge of and experience with enterprise and
desktop applications
- Proven experience with troubleshooting principles,
methodologies, and issue resolution techniques
- Broad knowledge of programming languages and techniques
- Able to develop and interpret technical documentation for
training and end user procedures
- Knowledge of trends in technology relating to software
applications
- JOB TITLE: SENIOR SYSTEMS SUPPORT ANALYST/PRODUCT MANAGER
- JOB LOCATION: FORT LAUDERDALE, FL
- CLASSIFICATION: FULL TIME - EXEMPT - SALARIED
- REPORTS TO: SENIOR SUPPORT MANAGER
Moss is an equal opportunity employer. We celebrate diversity and
are committed to creating an inclusive environment for all
employees.
Keywords: Moss, Country Club , Senior Systems Analyst, Professions , Fort Lauderdale, Florida
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